Made just for you
Every portrait is personalized and created only for you, so we can't accept returns or refunds once you approve your proof.
Before you approve
Unlimited revisions on your pet and up to 3 on people. We never auto-approve a proof, and nothing prints until you say yes.
Cancellations
Cancel for a full refund any time before you approve your proof.
Damaged or misprinted
Send us a photo within 14 days of delivery and we'll reprint and reship for free. No need to return anything.
Lost packages
If tracking hasn't moved in 10 business days, we'll reship.
Digital files
Digital files are delivered right after approval and are non-refundable once delivered.